OctaFX celebrates its 11th anniversary! This is what the broker has achieved over the years and what core elements of the brand philosophy have helped him do so.
OctaFX global broker is bigger than ever – all thanks to its client support. Below are the main achievements OctaFX has been able to achieve over the last eleven years.
Above are the numbers. But what’s behind it? OctaFX shares key elements of their philosophy and how they help brokers make their clients’ investment journeys as smooth as possible.
OctaFX is always online. The broker has processed 8.8 million inquiries and has spent approximately 96.8 million minutes troubleshooting problems and answering its customers’ questions honestly and openly.
OctaFX is always looking for ways to improve, so carefully analyze all feedback. Identifying the problems that traders face when using the services or features they want from the broker is what drives OctaFX’s development. Among other significant changes, the average checkout has shrunk to around three minutes, with 85% of customers going through it the first time.
The constant changes in the financial world keep OctaFX flexible and always ready to change and grow. This approach led to the release of proprietary mobile copying and trading applications, the addition of a variety of popular financial instruments ranging from cryptocurrencies to stock indices, and the development of a copying platform with unique features for finding and copying professional traders.
Data is what drives OctaFX. The broker is constantly researching and analyzing for himself and studying the latest financial technologies – all this to ensure that he offers his clients not only the best trading conditions, but also the latest technical solutions.
Focusing on the goals of its clients, OctaFX seeks to remove any barriers that limit their trading experience and prevent them from realizing the full potential of their diverse approaches. To help its clients strengthen their trades and allow for more efficient use of long-term strategies, the broker decided to remove swaps completely this May.
To get closer to its customers, OctaFX decided to rebrand and get a fresh new look: with sophisticated colors, space-inspired elements and a new logo.
“All of our achievements and transformations would be meaningless without our customers. Our customers are what drive our growth and enable us to always move forward. It is our customers who inspire us to be current, dynamic, innovative and confident. Thank you all for choosing us as your broker,” commented OctaFX’s press service.
To mark its 11th anniversary, OctaFX has made the typically below-market spreads on the MT4 and MT5 platforms the lowest in the industry. The broker has reduced spreads by 20% on XAUUSD, EURUSD, GBPUSD, USDJPY, GBPJPY, USDCHF, XTIUSD and US30, and by 25% on BTCUSD and ETHUSD.
OctaFX is a global broker offering online trading services worldwide since 2011. It offers everything you need to achieve your investment goals and offers the best terms that have been used by clients from more than 150 countries around the world.
The company is involved in a wide network of charitable and humanitarian initiatives, including improving educational infrastructure, short-term relief projects, supporting local communities and small and medium-sized businesses.
As a side note, OctaFX has also won over 45 awards since its inception, including the 2021 Best Forex Broker in Asia Award from Global Banking & Finance Review and the 2021 Best ECN Broker Award from World Finance.